The Phonebooth team is determined to provide the best level of support to our OnDemand customers whether online, via email or over the phone. We have developed a collaborative support model to best help our customer in a timely manor. The following FAQ will help identify the best ways to get help from the Phonebooth team:
Frequently Asked Questions
Where can I find service documentation?
We have built up a repository of documentation in our Phonebooth Help Center. Feel free to browse or search our documentation.
Can I enter a support ticket online?
Yes you can. This article will explain how.
Can I email support?
Yes you can email support at email@example.com. this will automatically open a ticket but without any information, it might not be prioritized properly. This is a good method if you are locked out of your service and unable to open a ticket via the portal.
Can I call into support?
Yes you can by dialing 855-MyBooth (855.692.6684). This team will appropritely prioritize your request for engineering support. They will direct general questions to the Community.
What do I do if I can't login to my Phonebooth Portal?
Send in an email to firstname.lastname@example.org. Make sure to identify your company name or domain in the email.