How to Get Support

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The Phonebooth team is determined to provide the best level of support to our OnDemand customers whether online, via email or over the phone. We have developed a collaborative support model to best help our customer in a timely manor. The following FAQ will help identify the best ways to get help from the Phonebooth team:

Frequently Asked Questions

Where can I find service documentation?

We have built up a repository of documentation in our Phonebooth Help Center. Feel free to browse or search our documentation. 

Can I enter a support ticket online?

Yes you can. This article will explain how.

Can I email support?

Yes you can email support at customercare@phonebooth.com. this will automatically open a ticket but without any information, it might not be prioritized properly. This is a good method if you are locked out of your service and unable to open a ticket via the portal.

Can I call into support?

Yes you can by dialing 855-MyBooth (855.692.6684). This team will appropritely prioritize your request for engineering support. They will direct general questions to the Community.

What do I do if I can't login to my Phonebooth Portal?

Send in an email to customercare@phonebooth.com. Make sure to identify your company name or domain in the email.

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