Connecting to the New System

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1. REBOOT YOUR ROUTER:

You can reboot your router by unplugging your router, waiting for 1 minute, and then plugging it back in. Every router is a little different, but this tends to be the most effective method across the board.

*Keep in mind that when you unplug your router, your internet will not work. It usually is a good idea to notify staff that you are doing this.

2. REBOOT YOUR PHONES:

Immediately following the router reboot, you'll need to reboot your phones. You can do this by unplugging your phones from the power supply, waiting at least 5 seconds, and plugging back in.

The phone will automatically search and find the new system.

3. IF YOU ARE STILL EXPERIENCING DIFFICULTY:

Please call us for assistance at 855-692-6684. Conveying that you are trying to reconnect to the new system will help our technical assistance team serve you better.

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