Known Limitations of Current Call Recording

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  • We currently only record calls TO/FROM external numbers.  ANY call that starts as an internal call will not be recorded (Transfers/FMFM/etc)
  • Recordings are limited to 60 minutes
  • No adhoc recordings (via star codes)
  • Phonebooth Conference Bridge are not recorded
  • Blind Transfers - Only the second leg of the call is recorded
  • Prompts sometimes overlap with other messages (eg. IVRs/Voicemail)
  • No sorting/searching of call recordings
  • Must agree to updated Ts/Cs to access Recordings Page
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