Administrators can access the Call Recording settings under Tools & Settings >> Call Recording. You will be prompted to accept new Terms & Conditions related to recording calls. To setup Call Recording, click the "Set call recording preferences" link.
From here, you can configure which calls you want recorded for your company:
- First choose what kind of call you want to record: Incoming, Outgoing, or both. (this is for Users Only)
- Next, select who's calls you want to record by adding Users and/or Groups to the list on the right.
- You have the option of not recording shorter duration calls.
- You can choose whether or not to indicate to the callers that the call is being recorded, using either a notification message, a periodic beep, or both.
Note: Groups can only record incoming calls to the Group. Outbound calls are not associated to Groups.